Get In Touch
Our support team is ready to assist you.
Email: support@catisking.com
Please include the following in your email so we can help you faster:
- Your Order Number (e.g., #1234)
- The email address used to place the order
- A brief description of your issue
Response Time:
We aim to respond to all inquiries within 24 hours (Monday–Friday).
Frequently Asked Questions
Before sending an email, please check if your question is answered below. This is the fastest way to get help!
We ship orders as quickly as possible! Delivery typically takes 5–12 days.
- Tracking: Once your order ships, you will receive an email with a tracking link.
- Status: If your tracking says "Info received" or "In Transit," your package is moving through the network and will update shortly.
Yes! We offer a 30-Day Satisfaction Guarantee. If the dog bed isn't the right fit for your cat, or if they just aren't interested in it, we have flexible options to help you out! Just email us to start the process support@catisking.com
We recommend choosing based on your cat's life stage and sleeping style:
- 16 inches: Best for kittens and petite cats (under 4kg / 9lbs). This size creates a tight, snug "nest" perfect for cats who feel safest when curled into a small ball.
- 20 inches: Best for average to larger adult cats. This is our most versatile size, offering enough room for full-grown cats to stretch their paws while still feeling the secure, high-walled boundaries of the bed.
Pro Tip: If you are unsure, we recommend sizing up to the 20 inch. Even smaller cats often enjoy the extra luxury of a slightly larger throne!